Before we can define our goals for 2010, we need to ensure we have a clear picture of what we want our business to look like in the future. Having a vision statement in...
Draw a line in the sand
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As we head into a new year together, I want to take this opportunity to encourage everyone to give themselves a break this Christmas. 2009 may have not turned out how you...
Communicate your Personal Mission Statement
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What you say you are has the power to determine what you ultimately become. You tend to fulfill your own self-definition; behaving in a way reflective of what you have...
Finishing Strong in 2009
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2009 has been one of the toughest yet most rewarding years of my life. The global financial crisis coupled with a significant family illness, whilst in the midst of a...
Changing Behaviour to Improve Results
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Past behaviour is a great indicator of future behaviour. What we continue to practice becomes habit. This can be positive or negative; it all depends on the behaviour....
Customer Service is an attitude not just a skill
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Exceptional Customer Service is the key ingredient in standing out in a crowded, fast paced marketplace. Having great products or services is what allows us to step up...
